Privacy Policy

Last updated: November 1, 2024

1. Introduction

FlySivana Travel LLC ("FlySivana," "we," "our," or "us") is a limited liability company organized under the laws of the State of Nevada, with its principal office located at 701 S Carson St, Suite 200, Carson City, NV 89701, USA. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at flysivana.com (the "Site") or use our travel booking services (the "Services").

By accessing the Site or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not access the Site or use our Services. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically through your use of the Site, and information obtained from third-party sources.

2.1 Information You Provide

When you submit a booking request, contact form, newsletter subscription, or other inquiry through the Site, we may collect the following categories of personal information:

• Full name
• Email address
• Phone number
• Mailing address
• Travel preferences and dates
• Number of travelers
• Payment information (credit card number, billing address)
• Special requests related to your travel needs (dietary requirements, accessibility needs, seating preferences)
• Any other information you voluntarily provide in form submissions or correspondence

2.2 Information Collected Automatically

When you visit the Site, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring URL and exit pages
• Pages viewed and time spent on each page
• Date and time of your visit
• Device identifiers

This information is collected through cookies, web beacons, and similar technologies as described in the Cookies section below.

2.3 Information From Third Parties

We may receive information about you from third-party service providers, including payment processors, analytics providers, and airline or hotel partners, to the extent necessary to fulfill your booking requests and improve our Services.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfill your travel booking requests
• To communicate with you regarding your bookings, inquiries, and account
• To send you fare alerts, promotional offers, and newsletters (with your consent)
• To improve the functionality, content, and user experience of the Site
• To analyze usage patterns and trends for internal business purposes
• To detect, prevent, and address fraud, security breaches, and technical issues
• To comply with applicable laws, regulations, and legal processes
• To enforce our Terms of Use and other agreements

4. How We Share Your Information

FlySivana does not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who assist us in operating the Site, processing payments, sending communications, and fulfilling bookings. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Travel Partners: When you book a flight, hotel, or vacation package, we share necessary traveler information (name, travel dates, contact details) with the airline, hotel, or tour operator to fulfill your reservation.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Site if your information becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Required for the Site to function properly, including session management and security features.
• Analytics Cookies: Help us understand how visitors interact with the Site by collecting aggregated, anonymous usage data.
• Functional Cookies: Remember your preferences (such as language or region) to provide a personalized experience.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the Site. By continuing to use the Site after being presented with our cookie notice, you consent to the use of cookies as described in this section.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmitted between your browser and our servers, secure storage of personal data with access restricted to authorized personnel, and regular security assessments of our systems and processes.

Payment processing is handled by PCI-DSS compliant third-party payment processors. FlySivana does not store complete credit card numbers on our servers. While we take reasonable measures to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to complete your booking, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and related correspondence are retained for a minimum of three years after the completion of your last booking. Newsletter subscription data is retained until you unsubscribe. Anonymous or aggregated data that cannot be used to identify you may be retained indefinitely for analytical purposes.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing communication or by contacting us directly.

To exercise any of these rights, contact us at desk@flysivana.com or by mail at our Carson City office address. We will respond to your request within thirty (30) days. Nevada residents may have additional rights under Nevada Revised Statutes Chapter 603A, including the right to opt out of the sale of covered information. FlySivana does not currently sell personal information as defined under Nevada law.

9. Nevada Privacy Rights

FlySivana is organized under the laws of the State of Nevada. Pursuant to Nevada Revised Statutes Section 603A.340, Nevada consumers may submit a verified request directing us not to sell their personal information. As noted above, FlySivana does not sell personal information. However, if you are a Nevada resident and wish to submit such a request, you may do so by emailing desk@flysivana.com with the subject line "Nevada Privacy Request."

10. Children's Privacy

The Site and Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe that a child under 18 has provided us with personal information, please contact us immediately at desk@flysivana.com.

11. Third-Party Links

The Site may contain links to third-party websites, including airline partners, hotel booking platforms, and travel information resources. These linked sites operate independently from FlySivana and have their own privacy policies. We are not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policy of every site you visit through links on our Site.

12. International Visitors

The Site is operated from the United States. If you are visiting the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using the Site, you consent to the transfer of your information to the United States and its processing as described in this Privacy Policy.

13. Changes to This Privacy Policy

FlySivana reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Site. Your continued use of the Site and Services after the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FlySivana Travel LLC
701 S Carson St, Suite 200
Carson City, NV 89701, USA
Email: desk@flysivana.com
Phone: +1 (775) 461-8234
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM PST